Terms and Conditions

Welcome to Crystalline Distributions’ website. By accessing or using our services, you agree to comply with the following terms and conditions. Please read them carefully.

1. Ordering and Payments

• Order Process: Orders can be placed directly through our website by selecting the desired products and completing the checkout process.
• Payment: Payments are processed securely through the website. Accepted payment methods include major credit cards and other methods as indicated during checkout.
• Order Confirmation: After placing an order, you will receive an email confirmation with order details. Crystalline Distributions reserves the right to cancel or limit orders due to product availability or other reasons.
• Pricing: All prices are listed in US dollars. We strive for accuracy but reserve the right to correct any pricing errors. Prices are subject to change without notice.

2. Shipping and Delivery Policy

• Geographical Reach: Crystalline Distributions ships products to the Caribbean, Central America, and South America.
• Shipping Method (CIF): All shipments are made under CIF (Cost, Insurance, and Freight) terms, meaning Crystalline Distributions is responsible for the cost and insurance of the products until they reach the destination port. The customer is responsible for any additional fees, such as import duties, taxes, or local delivery charges, once the product reaches the destination.
• Processing Time: Orders are typically processed within 2-3 business days after payment is confirmed.
• Shipping Time: Shipping times vary based on destination and shipping method. Shipping takes 4-6 weeks from time ordered.
• Quality Control: All products undergo strict quality control before shipping to ensure that they meet Crystalline Distributions’ safety and quality standards.
• Delivery Address: Please ensure your shipping information is accurate. Crystalline Distributions is not responsible for delivery delays or non-delivery due to incorrect or incomplete addresses.

3. Product Availability

• Stock: All products are subject to availability. Crystalline Distributions reserves the right to limit quantities or discontinue products without notice.
• Technical Specifications: Safety Data Sheets (SDS) and chemical compositions are available for specific products and must be followed for safe usage.

4. Limitation of Liability

Crystalline Distributions is not liable for any damages resulting from the use or misuse of products sold. It is the customer’s responsibility to follow all safety guidelines and instructions, including those provided in the Safety Data Sheets (SDS).

5. Intellectual Property

All content, including but not limited to images, logos, product descriptions, and technical information, is the property of Crystalline Distributions and may not be reproduced without permission.

6. Governing Law

These terms are governed by the laws of [Province], Canada, and any legal disputes will be handled within the jurisdiction of Canadian courts.

7. Changes to Terms

Crystalline Distributions reserves the right to modify these terms and conditions at any time. Please review this page periodically for updates.

8. Contact Information

For questions or concerns regarding these terms, please contact us at:

Crystalline Distributions
300 Ave des Sommets, Unit 611, Verdun, Québec, Canada H3E 2B7.           

info@crystallinedistribution.com