At Crystalline Distributions, we are committed to protecting the privacy of our customers and users of our website. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us online.

1. Information We Collect

We collect personal information when you engage with our website, make a purchase, or contact us. The types of information we collect include:

• Contact Information: Name, email address, phone number, and shipping/billing address.
• Payment Information: Credit card details or other payment method information (collected securely through third-party payment processors).
• Order Information: Details related to products you purchase, including product selections and shipping preferences.
• Website Usage Data: Information related to how you interact with our website, including IP addresses, browser type, pages viewed, and time spent on the website. This data is collected through cookies and similar technologies.

2. How We Use Your Information

We use the information collected for the following purposes:

• Order Processing and Fulfillment: To process and complete your orders, including shipping and delivery.
• Customer Communication: To contact you regarding your orders, answer your inquiries, and send important notifications.
• Improvement of Services: To enhance and improve our website and services, including analyzing website usage data.
• Marketing (with Consent): To send promotional emails and special offers if you have opted in to receive them. You can opt out at any time by following the unsubscribe link in our emails.

3. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist in fulfilling orders, processing payments, or shipping products. These providers are required to maintain the confidentiality of your information.
• Legal Compliance: We may disclose your information when required by law or in response to valid requests from government authorities.

4. Data Security

Crystalline Distributions takes data security seriously. We implement a variety of security measures to protect your personal information, including encryption and secure payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

5. Cookies

Our website uses cookies to enhance the user experience and collect data on website usage. Cookies are small files placed on your device that help us improve the functionality of our site. You can control or disable cookies through your browser settings, but this may limit some features of the website.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.
• Opt-Out: Unsubscribe from marketing communications at any time by following the instructions in our emails.

8. International Transfers

As Crystalline Distributions ships to various countries, your personal information may be transferred to and processed in countries outside of Canada. We ensure that appropriate safeguards are in place to protect your information, in compliance with data protection laws.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and significant updates will be communicated via email or other prominent notification methods.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Crystalline Distributions
300 Ave des Sommets, Unit 611
Verdun, Québec, Canada H3E 2B7

info@crystallinedistribution.com